Skip to main content
All CollectionsCommon Issues
Issue Instagram Comment Replies Disabled
Issue Instagram Comment Replies Disabled
Evelyn Hartz avatar
Written by Evelyn Hartz
Updated over a week ago

Are your comment replies not sending from GrocersList? It might be because you've disabled the ability for people to mention you in a comment on Instagram.

If that's the case, GrocersList will still send anyone who comments on your post the link via direct message (DM). However, we will not reply to their comment on your public post.

If you would like to adjust your management settings in Instagram, follow these steps:

  1. Click More in the bottom left, then click Settings.

  2. Click How others can interact with you.

  3. Below Mentions, click a circle to select who can mention you (example: Everyone or No One.)

You can read this Instagram help doc for more information. Or, feel free to reach out to us if you have any questions, and we'll do our best to assist!

Did this answer your question?