If your direct messages aren't sending from Grocer's List, this might be caused by Meta's thread control settings interfering with our messaging functionality. You might notice this issue when:
Instagram story messages fail to send
The save to email feature works inconsistently
DMs appear to send from Grocer's List but don't reach recipients
How to Fix It
Step 1: Access Advanced Messaging Settings
Log into your business Facebook page
Click Advanced Messaging
Step 2: Configure Instagram Settings
Next to Instagram receiver, click Configure
Set the receiver to Grocer's List
Step 3: Configure Facebook Settings
Repeat the same process for Facebook Messenger
Step 4: Test Your Setup
Once you've completed these steps, contact our support team at [email protected] and we'll be happy to test the configuration with you.
Why This Happens
Meta's thread control system determines which app can send messages on behalf of your business page. When multiple apps are connected or settings aren't properly configured, messaging conflicts can occur, preventing Grocer's List from sending DMs successfully.
👋 Need more help?
If you're still experiencing issues after following these steps, please reach out to [email protected] with screenshots of your current settings and details about when the issue occurs.